Service & Support
The instrument host is guaranteed for one year, except for consumables; Instrument life maintenance, beyond the warranty period, only the replacement of accessories charged, irregular return to training!
After the instrument arrives, Beijing Xianghu arranges the instrument engineer to install and debug free of charge in the place specified by the user to meet the installation conditions, to ensure the normal operation and safe use of the instrument.
Beijing XiangHu has been adhering to strict production and professional services for 17 years and has won a good reputation in the market.
On-site training, after installation and commissioning, the instrument engineer conducts on-site training for the user and maintenance personnel until independently operate the instrument for 2-3 trained personnel.
Respond within 2 hours, communication of instrument operation, experimental specifications and fault repair.
All of the Xiang Hu products are guaranteed for life-time maintainence , and our after-sales service will be respond within 24hours in any case. No extra fees would be charged excpt the consume materials.
After-Sale Service Tel：010-58412290